The Product

Autoback’s software generates automated responses to chargebacks and retrievals; generating consistent timely and accurate rebuttals. We can also retrieve your sales tax back for those chargebacks which are valid. Our reporting and analytics will illustrate chargeback trends which can help you to manage relations with your partners in the payments industry as well as internal policies for POS and inventory management. We can work together to make our system customized to your needs with specific rule interpretations, notifications and bespoke reporting capabilities.
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How It Works

We match chargeback requests to merchant transaction data. We process these inbound requests against our rules engine to determine information required to rebut the transaction. We then automatically respond to the vast majority of chargebacks and retrievals, significantly mitigating the number you have to accept.